Membership FAQ

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Purchasing and Using Your Membership
Q: How can I purchase a membership? If I purchase a membership today, when can I begin using it?
A: Memberships can be purchased online, in-person at Sloan Museum, Longway Planetarium, or Buick Gallery. Admission to the buildings and discounts begin immediately. In order to take advantage of the ASTC reciprocal membership discounts, it will be approximately 1 week as you must show your card to partner locations.

Q:Can I purchase a gift membership?
A: Yes! Gift memberships can be purchased online, in-person at Sloan Museum, Longway Planetarium, or Buick Gallery, or call membership office at 810-237-3457 .

Q:Does the Museum offer a senior or student membership?
A: Yes, we have college student memberships. We also have grandparent memberships, which are considered part of the Family Membership level. We recommend the Share-a-Pass level.

Q: How long is my membership valid?
A: One year from date of purchase. Gift memberships can be dated to begin on a specific date, such as a birthday, and will be valid for one year from that date.

Q: I’d like to get my son a membership for his 13th birthday. Can I do that?
A: No. To purchase a membership or be listed on the card, you must be at least 18 years of age. Parents cannot purchase a membership or have their under 18 year old child as an adult listed on the Membership Card.

Membership Cards
Q: When will I receive my membership cards? I never received my membership cards, what should I do?
A: Membership cards arrive by mail approximately 1 week after purchase. If you have not received your card, please contact our membership office via email or phone at 810-237-3457.

Q: I lost my membership cards. Can I get replacement cards?
A: Yes. Please contact our membership office via email or phone at 810-237-3457.

Membership Benefits
Q: Which exhibitions are included in membership?
A: All exhibits and planetarium shows are included for free or at a discount.

Q: How do I receive membership discounts on the website?
A: In order for our system to recognize you, please click the Sign In button in the upper right corner before adding items to your cart or before checkout. If you do not sign in, the system will not give you discounts. Please Note: To purchase tickets to Titanic: The Artifact Exhibition and receive the member discount, please call the membership office at 810-237-3457. Members pay $5 per member to see this exhibit.

Q: Can I purchase advance tickets with my membership?
A: Yes.

Q: If I bring a guest to the Museum, can he/she receive discounted tickets with my membership?
A: Only memberships at the Premium level or higher have this perk. Share-a-Pass and Family Memberships that bring a guest, must pay regular admission.

Q: Can I use my membership at any other institutions or museums?
A: Yes. Sloan Museum, Longway Planetarium, and Buick Gallery belong to Association of Science and Technology Centers (ASTC). We have a reciprocal agreement with these museums that allow our members free or reduced admission.

Other Questions
Q: How can I contact the Membership Office?
A: Members may contact our membership office via email, phone at 810-237-3457, or in person at Sloan Museum

Q: How do I update my contact information?
A: Members may update their contact information by calling one of our front desks or contact our membership office via email or phone at 810-237-3457.

Host a Birthday Party at the Museum
Q: Is hosting a child’s birthday party at the Museum a benefit of membership?
A: Members receive a discount on birthday parties.

Other Fun Membership Facts:

  • To purchase a membership, members must be at least 18 years of age.
  • Memberships and Tickets are non-transferrable and cannot be shared. Memberships are not to be used for purchase or redemption tickets of any kind by any person or persons not on the membership.
  • Photo ID and Membership cards are required to redeem tickets to any event or exhibit including membership-only events at Sloan Museum, Longway Planetarium and Buick Gallery. Including Titanic: The Artifact Exhibition.
  • Membership are only valid for the number of people on the card and in the household.

Levels

 College Student Membership-The college student membership is for the named individual on the card only and must show proof of enrolling or registration to the college they are currently attending.
Share a Pass-The Share a Pass membership is for the named individual on the card and one other person of their choosing for each visit.
Family Membership-The Family membership is for up to two adults (named in the membership) that are in a household and any children in their home or grandchildren (under the age of 18) up to a total of 10 members on the membership. If there is only 1 adult on the membership then they cannot bring another person of their choice as a second adult.
Premium Membership-Similar to the Family membership, this membership is valid for up to two adults (named in the membership) that are in a household and any children in their home or grandchildren (under the age of 18) up to a total of 10 members on the membership. Plus they receive two guest passes at each visit. 15% discounts on tickets at The Whiting.
Friends of Sloan*Longway Leader Membership.  Similar to the Premium Membership, this membership is valid for up to two adults (named in the membership) that are in a household and any children in their home or grandchildren (under the age of 18) up to a total of 10 members on the membership. Plus, they receive two guest passes at each visit, two tickets to Sloan Museum Auto Fair, 15% discounts on tickets at The Whiting, recognition in the Annual Message, and an invitation to donor events.
Friends of Sloan*Longway Director Membership.  Similar to the FOSL Leader Membership, this membership is valid for up to two adults (named in the membership) that are in a household and any children in their home or grandchildren (under the age of 18) up to a total of 10 members on the membership. Plus, they receive two guest passes at each visit, four guest admission tickets, four tickets to Sloan Museum Auto Fair, 15% discounts on tickets at The Whiting, recognition in the Annual Message, and an invitation to donor events.
Friends of Sloan*Longway Advocate Membership.  Similar to the FOSL Director Membership, this membership is valid for up to two adults (named in the membership) that are in a household and any children in their home or grandchildren (under the age of 18) up to a total of 10 members on the membership. Plus they receive two guest passes at each visit, four guest admission tickets, and six tickets to Sloan Museum Auto Fair, a Private tour of Sloan*Longway Collection for 10 guests (Scheduled through the Membership Department), 15% discounts on tickets at The Whiting, recognition in the Annual Message, and an invitation to donor events.

***Difference between Free Admission and Guest Admission tickets***
Member must be here to use the free admission tickets while the Guest Admission Tickets can be used without them being present but must be picked up in advance from Guest Services or Membership.

Members cannot….
… purchase a Family or a higher level membership, and only put one person’s name on it so a husband or mother or another adult can be brought for a visit. Each membership is tied to a specific household and their children under the age of 18 living at home, or their grandchildren, up to 10 individuals. If there is only one named adult on the membership, then any other person other than one of their children or grandchildren will be charged admission.
… purchase more tickets than the people on their card. If Jane and Jim Smith have a family membership with 8 members on their card. They are entitled to purchase 2 adult tickets and up to 6 youth tickets for a total of 8 tickets. All other individuals that may come with them must pay general admission.
… reserve tickets over the phone for member free events. They may come in or order online and pay the $2.00 fee.
…  buy memberships for youth under the age of 18. Parents cannot purchase a membership or have their child under the age of 18 listed as an adult on the Membership Card.

What if…
… a member wants to put their mother or nanny on the card with them because they will be the one bringing the child to the museum? That is fine as long as they are the second adult name on the card. We realize this happens and are happy to accommodate a member whenever we can. They must realize the membership is now for the member and the nanny to bring the children. For example, if the membership is listed for the mother and the nanny, if the father comes to an event, he will have to pay full price because he is not on the membership.
… grandparents have 15 grandchildren and they want to put them all on the membership? Our suggestion is for them to purchase one of the FOSL memberships or at least the Premium membership. This will allow them two guests each visit. If all 15 grandchildren came at the same time, the extra five would need to pay general admission.

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